Refund Policy

CUSTOM ORDERS ARE FINAL SALE

Once you approve your final mockup and order details, your custom order is final sale. No refunds, returns or exchanges are provided for a change of mind or for approved details reproduced correctly.

CUSTOMER APPROVAL RESPONSIBILITY

It is your responsibility to review every image, logo, spelling, name, number, colour, print size, placement, orientation and print location before approving. This includes the front, back, sleeves and any other decorated areas, along with the product, garment colour, sizes and quantities.

Your approval confirms these details are correct and authorizes production. Request corrections before approving. Do not approve while expecting changes that are not shown or confirmed in writing. Changes after approval may not be possible.

Errors or choices in an approved proof that are reproduced correctly are not printing defects. These include spelling mistakes, missing information, incorrect images, cropping, layout and approved print locations.

COLOURS AND SIZING

Digital mockups illustrate the proposed design. Screens, lighting, materials and printing methods can affect colour appearance. An exact physical colour match is only guaranteed when expressly agreed in writing. Minor, reasonable production variations may occur.

Please review sizing information before ordering. Correctly supplied custom garments cannot be exchanged because the selected size does not fit as expected.

Actual printing defects, misleading proofs and material differences from the approved order are not customer-approved errors.

REPORT CONCERNS WITHIN SEVEN DAYS

Inspect your order promptly. All quality inquiries under our voluntary reprint policy must be emailed to orders@3thirty3.ca within seven calendar days after pickup or delivery. The following day is day one; weekends and holidays count.

Include your order number, pickup or delivery date, a description of the issue, the number of affected items and clear photographs. Send your initial inquiry within seven days even if you are still gathering supporting information.

Keep the affected goods and relevant packaging. Contact us before returning anything.

REVIEW AND REPRINTS

We assess each concern against the approved proof, order details and supporting evidence. We may request additional information or inspection of the goods.

Reprints under this voluntary policy are offered at our sole discretion when our review determines that a reprint is warranted. Submitting a claim does not guarantee a reprint or refund.

CARE AND HANDLING

Follow the supplied care or application instructions. Damage caused by improper washing, drying, application, alteration, misuse or normal wear is not a printing defect.

Stock (Non-Custom) Items

Unworn, unwashed stock items in original condition may be returned within 30 days for a full refund (less shipping). Return shipping is the buyer's responsibility.

Shipping

Refunds are processed back to the original payment method within 5–10 business days of receiving the returned item.

Contact

Questions about a refund? Email orders@3thirty3.ca or call 587-405-3005.